+POLICIES

THE RAW PROMISE:

If for any reason you are not 100% satisfied with your service, email us within 24 hours and we will make it right.

Email any questions or concerns to info@rawbronzingstudio.com.

Most questions or concerns can be resolved with a brief consultation with one of our skincare experts. If a tan touch-up is needed, we are happy to do so within 24 hours after the original service.

We take our craft seriously and strive to make sure you have the best experience possible. We’re here to help in any way we can!

CANCELLATIONS:

If you are going to be more than 5 minutes late, please let us know. We may have to move you to the next available appointment. We will do our best to work you in upon your arrival but it is NOT always possible.

We have a 5 hour cancellation policy. Clients may cancel or reschedule up to FIVE hours before the scheduled appointment without charge.

Any client that cancels, reschedules, or no-shows (or misses their 15 minute appointment for any reason) within 5 hours of the scheduled appointment will be charged a $35 fee.

GENERAL POLICIES:

No shows/no calls will be charged a $35 fee.

We accept Visa, Mastercard, Discover, American Express and cash. Checks are NOT accepted.

Cash gratuities are preferred when possible.

If any children will be present during the service, please ensure they are supervised at all times for their safety. 

For your privacy and protection, small children/pets are not allowed in the service room.

Only one client is allowed in each room per session (unless a minor is being supervised by a legal guardian).  

Clients must be 16 or older. Clients 18 and under must wear appropriate tops and bottoms while getting sprayed and cannot spray topless or nude, even if a guardian is present.

Please advise us if you have any potential skin allergy, health concern or injury that is relevant to the service. 

RAW reserves the right to refuse service if a client has any skin condition or health concern not previously disclosed.

Pregnant women agree they have permission from their doctor.

RAW is not responsible for any items left behind in the service room.

RETURN POLICY

All items in original condition with attached tags can be returned within 14 business days for a full refund on the original payment method. Returns up to 30 business days are available for store credit or exchange at Manager’s discretion. Sale items, jewelry, and sunglasses are FINAL SALE.

RAW reserves the right to refuse any returns.